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Shipping & Returns

Shipping & Returns

Most orders are fufilled within 24 hours or on the next business day and can take 7-10 days to arrive.

We can also ship 2nd Day or Next Day Air. Call us for a quote at 888-469-3237.

Shipping rates are calculated at final checkout. Sales tax is only collected on orders shipped within the State of Illinois.

We ship to APO/FPO addresses, Alaska, Hawaii, and Puerto Rico as long as the packaging is within the USPS size standards and shipping is billed at the USPS shipping cost with insurance.

Sales Tax

Leathermantool.com shall automatically charge and withold the applicable sales tax for orders to be delivered to addresses within Illinois. Each customer is solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.

 

Return Policy

We realize that ordering online does not always work out to people's expectations. You can return any unused goods that are ordered through leathermantool.com, within 30 days, for a full refund (less shipping costs).We will also refund the standard shipping cost if the return is a result of our error. Note: If a customer refuses delivery because they changed their mind, the customer will be responsible for the shipping charges both ways. You responsible for returning the goods to us, in their original cartons, and the items must be in salable condition. If an item is returned to us in unsalable condition, you will be charged a restocking fee at our discretion. We request that you email us at returns@leathermantool.com or call us at 1-888-469-3237 to get authorization first, to ensure that you receive proper credit.

Thank you,

Your Staff at Leathermantool.com

 

Ship and Insure Your Return

We strongly recommend that you FULLY insure the package you are returning. This is for YOUR protection in the event the package is lost or damaged in trnasit. We suggest that you use a "traceable carrier" that can provide you with proof of delivery. C.O.D. returns will not be accepted. Leathermantool.comshall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges to our warehouse will be paid by the customer and is non-refundable. In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return. The merchandise will then be returned to you.

 

Questions?

To discuss issues not covered in the above policy and procedures, please call our toll free customer service number: 1-888-541-2999 (Monday-Saturday 9AM - 5PM CST) 

Your complete satisfaction is our number one priority.

We will do our best to:

  • Listen carefully to your concerns.
  • Handle your case emphasizing your convenience, not ours.
  • Avoid whenever possible any further expense or unnecessary delays.

We hope to culltivate a continuing good relationship with you. Your trust is as important to us as your business is.

 

Please email your comments to questions@leathermantool.com

Leathermantool.com

c/o Armitage Direct

925 W. Armitage avenue

Chicago IL 60614

 

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Leathermantool.com is a division of Armitage Direct and is not affiliated with the manufacturer Leatherman Tool Group Inc.